A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH


Be part of the largest independent patient experience event in the world

For more than a decade, Cleveland Clinic has pioneered an international movement to improve the care experience for clinicians and patients by emphasizing empathy in healthcare. Through honest commentary on what hasn’t worked and patient reflections on what’s still needed, the annual summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families.

In 2019, participants came from 46 states and 34 countries to bring together the leaders, providers, healthcare organizations, patients, payers and industries committed to improving the patient experience through empathy and innovation.

Addressing the Core Topics in 2020

  • Behavioral Economics & Continuous Improvement
  • Burnout
  • Change Management
  • Communication Strategies
  • Culture & Staff Engagement
  • Consumerism in Healthcare
  • Digital Strategy – Expanding Access, Improving Care
  • Global Perspectives
  • Opioid Crisis
  • Caregiver & Family Experience Innovation & Transformation
  • Nursing, Provider and Clinical Perspectives
  • User Experience & Design
  • Patient Stories: What They Teach Us
  • Personalizing Care
  • Quality & Safety
  • Technology Game Changers
  • The Business Side of Experience – Showing ROI, Measuring Success

See 2019 Attendee Testimonials

Who you can expect to see






Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Save $200 with Early Bird Rates