A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 18-20, 2020


Be a part of the largest independent patient experience event in the world.

In 2019, participants came from 46 states and 34 countries to bring together the leaders, providers, healthcare organizations, patients, payers, and industries committed to improving the patient experience through empathy and innovation.

Through honest commentary on what hasn’t worked, and patient reflections on what’s still needed, the annual summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families.


Here's what past attendees are saying…

  The speakers were all fabulous, energized, educated and passionate.
  This event was worth every second of my time. The speakers were great and really validated the purpose of every one in attendance trying to improve patient experience in our daily roles.
  One of my favorite aspects of the summit was the opportunity to network across other disciplines within the patient experience. 
  Loved the use of the patient stories to guide the learning and the team approach.
  The overall content was excellent; a nice blend of inspirational, aspirational and tactical. I particularly enjoyed the speakers that are challenging the status quo. 


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