Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
For more than a decade, Cleveland Clinic has pioneered an international movement to improve the care experience for clinicians and patients by emphasizing empathy in healthcare. Through honest commentary on what hasn’t worked, and patient reflections on what’s still needed, the annual summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families.
In 2019, participants came from 46 states and 34 countries to bring together the leaders, providers, healthcare organizations, patients, payers, and industries committed to improving the patient experience through empathy and innovation.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.