A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Cleveland Clinic & HIMSS Partnership

Cleveland Clinic logoCleveland Clinic is a pioneer and champion of patient experience, innovation and empathy. As one of the largest and most respected hospital systems in the country, Cleveland Clinic has led an international movement to improve the care experience for clinicians and patients by emphasizing empathy in healthcare.


HIMSS logo

HIMSS is a global advisor and thought leader supporting the transformation of health through the application of information and technology. In 2019, HIMSS joined the groundbreaking summit to enhance the focus on technology and more deeply explore how healthcare is extending empathy in an increasingly digital environment. 


Building on the past decade of the clinician-centered summit, 2020 programming will emphasize the impact, advantages and pitfalls of technology on patient care. Led by Dr. Adrienne Boissy and her world-renowned team, Cleveland Clinic's must-attend event will continue to shape the global conversation around the importance of the care experience. Through honest commentary on what hasn’t worked, and patient reflections on what’s still needed, the annual summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families.

See the Summit History

Meet the Co-Chairs

The Patient Experience Summit continues to grow in popularity and has quickly become the preferred gathering of leaders, providers and organizations committed to sharing the best practices and tactics for improving the experience of care.

"We need to design systems that care and give the patient the rights and capabilities they have in any other industry." 

"This summit is about how we can and should deliver quality care around the world." 

Adrienne Boissy, MD, MA
Chief Experience Officer
Cleveland Clinic

Kelly Hancock, DNP, RN, NE-BC
Executive Chief Nursing Officer
Cleveland Clinic




Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Read Patient Stories >>