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Cleveland Clinic & HIMSS Partnership

It’s Time for a United Approach to Empathy and Innovation

Now more than ever, empathy and innovation are critical components during this unprecedented time in healthcare. Cleveland Clinic and HIMSS recognize the imperative need to unite healthcare leaders and explore the pivotal patient experiences and clinical considerations that have overwhelmed our hospitals and health systems in recent months.

Series Schedule


Cleveland Clinic logoCleveland Clinic is a pioneer and champion of patient experience, innovation and empathy. As one of the largest and most respected hospital systems in the country, Cleveland Clinic has led an international movement to improve the care experience for clinicians and patients by emphasizing empathy in healthcare.



HIMSS logo

HIMSS is a global advisor and thought leader supporting the transformation of health through the application of information and technology. In 2019, HIMSS joined the groundbreaking summit to enhance the focus on technology and more deeply explore how healthcare is extending empathy in an increasingly digital environment. 


Led by Dr. Adrienne Boissy and her world-renowned team, Cleveland Clinic's must-attend Patient Experience Summit has shaped the global conversation around the importance of the care experience over the past decade. Born from this movement to increase patient safety by integrating more empathetic care, the partnership between HIMSS and Cleveland Clinic is designed to enhance the focus on technology and more deeply explore how healthcare is extending empathy in an increasingly digital environment.



Meet the Co-Chairs

The Patient Experience Summit continues to grow in popularity and has quickly become the preferred gathering of leaders, providers and organizations committed to sharing the best practices and tactics for improving the experience of care.

"We need to design systems that care and give the patient the rights and capabilities they have in any other industry." 

"This summit is about how we can and should deliver quality care around the world." 

Adrienne Boissy, MD, MA
Chief Experience Officer
Cleveland Clinic

K. Kelly Hancock, DNP, RN, NE-BC, FAAN
Chief Caregiver Officer
Cleveland Clinic


Let’s Move Forward Together


On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.


Patient Experience Digital Series