Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Since she was a little girl, Carrie Davis knew she was unique. Born without her left arm, she often wondered, "Why me?" She longed to be known for her contributions, not for what she was missing.
Last year at the 2019 Patient Experience Summit, Carrie shared stories looking back on her life as a prosthetic patient – the good, the bad, and the ugly – and how they shaped the person she is today.
Today, Carrie Davis serves as Director of Patient Experience at Hanger Clinic, and she leverages her own experiences and insights to help guide her work to implement more empathetic care. “It’s so rewarding to be in this space and help move the needle in patient experience toward more compassionate, human-centered care. There were times where I just felt like they were providing a device to me and sending me on my way,” says Carrie. Prosthetic and orthotic devices help restore functionality and mobility, but human connection and service to one another's highest potential is where Carrie finds her strength. In her 2019 talk, Carrie addressed why people may be quick to focus on a disability as opposed to ability, what needs to change, and how wholeness, confidence, comfort and security in one’s body comes not from the delivery of a prosthesis, but from taking care to treat the person’s mind, body, and spirit.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.