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Prosthetic Patient Leverages Her Experiences to Improve Healthcare

Since she was a little girl, Carrie Davis knew she was unique. Born without her left arm, she often wondered, "Why me?" She longed to be known for her contributions, not for what she was missing. 

Last year at the 2019 Patient Experience Summit, Carrie shared stories looking back on her life as a prosthetic patient – the good, the bad, and the ugly – and how they shaped the person she is today.

 

Today, Carrie Davis serves as Director of Patient Experience at Hanger Clinic, and she leverages her own experiences and insights to help guide her work to implement more empathetic care.

“It’s so rewarding to be in this space and help move the needle in patient experience toward more compassionate, human-centered care. There were times where I just felt like they were providing a device to me and sending me on my way,” says Carrie.

Prosthetic and orthotic devices help restore functionality and mobility, but human connection and service to one another's highest potential is where Carrie finds her strength. In her 2019 talk, Carrie addressed why people may be quick to focus on a disability as opposed to ability, what needs to change, and how wholeness, confidence, comfort and security in one’s body comes not from the delivery of a prosthesis, but from taking care to treat the person’s mind, body, and spirit.

 

Empathy matters. Now more than ever.

The Patient Experience Digital Series offers unparalleled opportunities to connect with visionaries and peers. Join us to push the conversation on metrics, alignment with high reliability and digital disruption. Together we can transform the care experience.


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Let’s Move Forward Together

 

On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.

 

Patient Experience Digital Series