A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH

Keynote speakers

Adrienne Boissy

Chief Experience Officer
Cleveland Clinic

Geoff Colvin

Senior Editor at Large
Fortune Magazine

Toby Cosgrove

Executive Advisor
Google Cloud Healthcare, former Cleveland Clinic CEO

Chris Dancy

The Most Connected Man on Earth

Kelly Hancock

Chief Nursing Officer
Cleveland Clinic

Denise Hines

Chief Americas Officer
HIMSS

Carolyn Jones

Photographer, Filmmaker, Author

Tomislav Mihaljevic

President and Chief Executive Officer
Cleveland Clinic

Victor Montori

Clinician, Researcher and Author
Mayo Clinic

Christine Porath

Author, Associate Professor, McDonough School of Business
Georgetown University

Speakers

Lamia AlFaleh

Assistant Director of Rehabilitation Program & Services
Sultan Bin Abdulaziz Humanitarian City

Kanwal Ali

Senior Consultant
Optum

Rebekah Angove

Vice President, Patient Experience and Evaluation
Patient Advocate Foundation

Karen Appelbaum

Executive Director, Enterprise Access Operations & Technology
Providence St. Joseph Health

Ashish Atreja

Associate Professor and Chief Innovation Officer
Icahn School of Medicine at Mount Sinai

Adam Beck

Director of Digital Health
LifeBridge Health

Wendy Bateman

Executive Director Customer Experience
Boehringer Ingelheim

Jonathan Bean

Associate Professor in the Department of Physical Medicine and Rehabilitation
Harvard Medical School

Rachel Biblow

Senior Vice President, Transformational Solutions
Press Ganey

Abdullah Bin Zarah

Chief Executive Officer
Sultan Bin Abdulaziz Humanitarian City

Chrissie Blackburn

Principal Advisor, Patient and Famiy Engagement
University Hospitals of Cleveland

Sean Bozorgzad

Medical Director Emergency Department
Peace Health United General Medical Center

Jennifer Brinkman

CNS, Nursing Quality
Cleveland Clinic

Alicia Burkle

Program Manager, Central Monitoring Unit
Cleveland Clinic

Patricia Calayag

Deputy Medical Director, Director of Obstetrics and Gynecology
Westmed Medical Group

Chaise Camp

Executive Director of Patient Experience
Nebraska Medicine

Christina Canfield

Clinical Program Manager, eHospital
Cleveland Clinic

Jeremy Carr

Lead Patient Experience Advisor
Nebraska Medicine

Albert Chan

Chief of Digital Patient Experience
Sutter Health

Lynn Charbonneau

Manager, Patient Relations/Guest Services
Tampa General Hospital

Lee Chen Ee

Group Director (Organizational Transformation)
Singapore Health Services

Jonah Comstock

Editor-in-Chief
MobiHealthNews

Laura Cooley

Senior Director of Education and Outreach
The Academy of Communication in Healthcare

Grace Cordovano

Patient Advocate and Founder
Enlightening Results

Mark Crockett

Chief Executive Officer
Verge Health

Lisa Danielpour

Vice President, Patient and Family Partnership Council
University Hospitals Rainbow Babies & Children's Hospital

Chrissy Daniels

Partner, Medical Practice, Consumerism & Transparency
Press Ganey

Carrie Davis

Director of Patient Experience, Patient Advocate
Hanger

Cindy Deyling

Chief Quality Officer
Cleveland Clinic

Karen Dolman

Chief Operating Officer
Westmed Medical Group

Alan Dubovsky

Chief Experience Officer
Cedars-Sinai

Glyn Elwyn

Professor
The Dartmouth Institute for Health Policy and Clinical Practice

Jennifer Erb

Continuous Improvement Specialist
Cleveland Clinic

Kezia Fitzgerald

Co-Founder, CEO & CTO
CareAline

Richard Frankel

Professor of Medicine and Geriatrics
Indiana University School of Medicine

Sven Gierlinger

SVP, Chief Experience Officer
Northwell Health

Clifford Goldsmith

Chief Medical Officer and National Director, US Providers
Microsoft Health and Life Sciences

Neil Gomes

Chief Digital Officer
Thomas Jefferson University and Jefferson Health

Joe Greskoviak

President and Chief Executive Officer
Press Ganey

Lisa Grimsley

Director, Customer Experience
Boehringer Ingelheim

Aaron Hamilton

Associate Chief Qualtiy Officer
Cleveland Clinic

Sam Hanna

Executive In Residence & Associate Dean
American University

Michael Hebb

Founder
Death Over Dinner

Nolan Hennessee

CIO & VP
St. Joseph's/Candler Health System

David Hoke

Senior Director, Associate Heath and Well-Being
Walmart

Nicolas Houghton

Head of NP & PA Practice; Interim Head of Critical Care Nursing
Cleveland Clinic London

Thomas Howell

Medical Director for Patient Experience
Mayo Clinic

Colin Hung

Founder and Community Manager
HCLDR

Ann Marie Hutchins

Senior Health Coach
Cleveland Clinic Wellness Institute

Ali Hyatt

Vice President, Marketing
American Well

Laura Idzior

Assistant Nursing Director, Heart and Vascular and Critical Care
Cleveland Clinic

Thomas Jenike

SVP & Chief Human Experience Officer
Novant Health

Emily Kagan Trenchard

Vice President, Digital and Innovation Strategy
Northwell Health

Swapna Kakani

Patient Advocate and Founder
Swapna Speaks

Steven Kaplan

Associate Chief Medical Officer
New York-Presbyterian Hospital

Dana Kassissieh

Senior Director for Governance & Patient Experience
Cleveland Clinic Abu Dhabi

Anne Keegan Osborne

Director, Service Excellence
Cleveland Indians

Matthew Kelly

CEO
Gosford Private Hospital

Felicia Killinger

Registered Nurse
Cleveland Clinic

Desiree Kirkwood

Nurse Manager, eHospital & Central Monitoring Unit
Cleveland Clinic

AnnMarie Kovach

Assitant Nursing Director, Pulmonary Medicine
Cleveland Clinic

Mark Ladd

Continuous Improvement Program Director
Cleveland Clinic

Theresa Lash-Ritter

Regional Associate Chief Experience Officer
Cleveland Clinic

Jennifer Lastic

Manager, Patient-Centered Care
The MetroHealth System

Kelly Leonard

Executive Director of Insights and Applied Improvisation
The Second City

Si Ching Lim

Senior Consultant, Geriatric Medicine
Changi General Hospital

Robert Louis

Director, Skull Base And Pituitary Tumor Program
Pickup Family Neurosciences Institute at Hoag Memorial Hospital

Nelita Iuppa

Associate Chief Nursing Officer
Cleveland Clinic

Patrick Maher

Partner, Health Industries Advisory
PwC Strategy&

Katie McMillan

Associate Director, Mobile App Gateway
Duke University Health System

Jennifer McNamara

Director of Clinical Services
Gosford Private Hospital

Beth Meese

Executive Director of Clinical Technology
Cleveland Clinic

MaryBeth Mercer

Health Services Researcher, Office of Patient Experience
Cleveland Clinic

James Merlino

Chief Transformation Officer
Press Ganey

Rebecca Metter

CEO
Wambi

Winjie Tang Miao

Executive Vice President and Chief Experience Officer
Texas Health Resources

Andrew Moan

General Manager, AI and VR Product Innovation
Cleveland Clinic

Sabina Mujanovic

Patient Advocate
Texas Health Resources

Geeta Nayyar

Chief Medical Officer
Greenway Health

J. Paul Neeley

Service & Speculative Design Consultant
Neeley Worldwide

Katie Neuendorf

Associate Chief Experience Officer
Cleveland Clinic Health System

Katie Neuendorf

Associate Chief Experience Officer
Cleveland Clinic

Christopher Neuharth

Director, Digital Health & Experience
Children’s Hospital of Wisconsin

Dale Nobile

Sales Director, Eastern Region
Gozio Health

Amy Palmiero

Continuous Improvement Specialist
Cleveland Clinic

Lisa Parks

Quality Improvement Coordinator
Mid-Valley Behavioral Care Network

Tina Patel

Executive Director Business Innovation and Transformation
Boehringer Ingelheim

Viraj Patwardhan

Vice President, Digital Design and Consumer Experience
Thomas Jefferson University and Jefferson Health System

Shannon Pengel

Associate Chief Nursing Officer
Cleveland Clinic

Silvia Perez-Protto

Medical Director, End of Life Center
Cleveland Clinic

Muneera Rasheed

Director, Patient Experience of Care, Pediatric Service Line
Aga Khan University

Therese Razzante

March of Dimes Family Support Specialist
Cleveland Clinic Hillcrest Hospital

Charlotte Reardon

Director, Health Industries Advisory
PwC Strategy&

Jack Resneck Jr.

Board Chair
American Medical Association (AMA)

Julie Rish

Clinical Psychologist, Director, Design and Best Practices
Cleveland Clinic

Susannah Rose

Director of Research, Office of Patient Experience
Cleveland Clinic

Joshua Rosenberg

Vice President, Clinical Operations
Apogee Physicians

Sarit Rottenberg

Manager
Assuta Medical Centers Network

Charles Roussel

CEO and Founder
Reflective Strategies

Randy Saad

Director of Perioperative Services
Adventist Health

Mohsen Saidinejad

Director of Patient Experience
The Department of Pediatrics and Harbor-UCLA Medical Center

Christy Sandborg

Chief Experience Officer, Professor of Pediatrics
Stanford Univeristy School of Medicine

Beverley Sanders

Director, Applications Information Technology
St. Joseph's/Candler Health System

Carolyn Schneiders Fung

Director of National Programs
Hope For Henry Foundation

Elaine E. Schulte

Vice Chair of Academic Affairs and Faculty Development
The Children’s Hospital at Montefiore

Janet Schuster

Chief Nursing Officer
Cleveland Clinic Lutheran Hospital

Michael Seres

CEO
11Health

John Sharp

Director, Thought Advisory
Personal Connected Health Alliance, HIMSS

William Shrank

Chief Medical Officer
Humana

Cindy Sieck

Assistant Professor, Department of Family Medicine
Wexler Medical Center, The Ohio State University

Andrea L. Sikon

Chair of the Department of Internal Medicine and Geriatrics
Cleveland Clinic

James Smith

Emergency Medicine Physician
Memorial Healthcare

Gordon Snow

Chief Security Officer
Cleveland Clinic

Paul Stoddart

Vice President & Partner, Digital Strategy & iX, Healthcare and Life Sciences
IBM

Eric Stone

CEO & Co-Founder
Velano Vascular

Laurie Strongin

CEO
Hope for Henry Foundation

Tom Sullivan

Editor-in-Chief
Healthcare IT News, HIMSS Media

Amy Paige Szabo

Program manager: Our Voice Healthcare Partners & Human Centered Design
Cleveland Clinic

Deborah Toffler

Senior Director of Patient Care Services Programs and Services
Dana-Farber Cancer Institute

Ralph D. Turner

Executive Director Patient Support Services
Cleveland Clinic

Chris Ulack

Experience Group Manager, Value Institute for Health and Care
Dell Medical School, University of Texas at Austin

Angelo Volandes

Physician
Massachusetts General Hospital

Michelle Von Tersch

VP Corporate Communicaitons & Public Affairs
Community Medical Centers

Chanin Wendling

AVP, Geisinger in Motion
Geisinger Health System

Jeremy White

User Experience Strategist
Children’s Hospital of Wisconsin

Ralph Wiegner

Vice President, Global Head of Improving Patient Experience and Marketing Strategy
Siemens Healthineers

Amy Windover

Director, Center for Excellence in Healthcare Communication
Cleveland Clinic

Elliott Wortham

Director of Strategy and Service Design
Digestive Disease and Surgery Institute and Head and Neck Institute

Tyler Yaklin

Director of Patient Care Services
Memorial Healthcare

Vivian Yu

Project Manager, Cleveland Clinic Community Care
Cleveland Clinic

Sally Zehe

Registered Nurse
Cleveland Clinic

Jeff Zika

Accreditation Manager
Cleveland Clinic

EXPERIENCE REIMAGINED

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

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