Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Winjie Tang Miao is the executive vice president and chief experience officer for Texas Health Resources. In this role, she leads system efforts to deliver a seamless, holistic consumer experience across the entire Texas Health organization. The Experience division uses consumer insights to develop new products and services, establish and maintain a consistent, differentiated consumer and care team experience, enhance the Texas Health brand, and drive Texas Health’s strategic and operational transformation efforts.
Miao joined Texas Health Presbyterian Hospital Dallas in 2000 as an administrative resident. At Texas Health Dallas she oversaw the development of more than $500 million in construction and the growth and development of outpatient clinics and the oncology service line. In 2007, she was named president of Texas Health Harris Methodist Hospital Azle, a facility that is recognized for both quality and community health efforts. In 2011, she became president of Texas Health Harris Methodist Hospital Alliance. Under her leadership, Texas Health Alliance opened in 2012, and has received national recognition for its innovative technology. Miao became Texas Health’s senior vice president of System Integration and Innovation in 2015 and was instrumental in systemwide efforts such as Reliable Care Blueprinting.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.