Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Winjie Tang Miao is the executive vice president and chief experience officer for Texas Health Resources. In this role, she leads system efforts to deliver a seamless, holistic consumer experience across the entire Texas Health organization. The Experience division uses consumer insights to develop new products and services, establish and maintain a consistent, differentiated consumer and care team experience, enhance the Texas Health brand, and drive Texas Health’s strategic and operational transformation efforts.
Miao joined Texas Health Presbyterian Hospital Dallas in 2000 as an administrative resident. At Texas Health Dallas she oversaw the development of more than $500 million in construction and the growth and development of outpatient clinics and the oncology service line. In 2007, she was named president of Texas Health Harris Methodist Hospital Azle, a facility that is recognized for both quality and community health efforts. In 2011, she became president of Texas Health Harris Methodist Hospital Alliance. Under her leadership, Texas Health Alliance opened in 2012, and has received national recognition for its innovative technology. Miao became Texas Health’s senior vice president of System Integration and Innovation in 2015 and was instrumental in systemwide efforts such as Reliable Care Blueprinting.
The role of CXO is common in healthcare today, although not universal. Even if the role exists, support for it can be variable and organizational structures prohibitive to getting things done. Get ready for a provocative, honest conversation about wins, lessons, and ongoing challenges in the CXO role.
Hear whether there is real agreement on patient experience best practices. How does the role interface with other executive leaders? What key issues are yet to be tackled? How is the role changing in a digital era? Panelists will also tackle real questions about whether we are measuring the right things, clinician engagement, and what work should be the focus. Whether you've been in the role for years, or just started yesterday, this collective dialogue will get you thinking in new ways about where we are all headed.