A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Tom Sullivan

Editor-in-Chief
Healthcare IT News, HIMSS Media

Tom Sullivan writes the Innovation Pulse column for Healthcare IT News, and drives coverage of the HIT, people, policies and technologies underpinning the next generation of healthcare in America, from large health networks all the way down to solo practitioners and, of course, the most important aspect: patients.

Prior to HIMSS Media, Tom was News Editor of IDG's InfoWorld, directing a dozen reporters' coverage for the weekly print publication and daily website. He is a Neal finalist and multiple ASBPE award-winner whose work has appeared on CNN, The New York Times, The Washington Post, Healthcare IT News, Healthcare Finance News, and a range of technology publications, including Computerworld and PCWorld.

May 13, 2019
11:45am - 12:30pm
Room 25

Empathy strongly impacts patient outcomes and satisfaction, and as virtual visits and education ramps up, new methods and settings for empathy have arrived. Two big questions...can we effectively teach empathy through virtual platforms with AI, VR, or e-learning or does it need to be done in person?  The second, what communications skills training is needed for clinicians to engage patients effectively in relationship when using telemedicine and video?

In this session, our panelists address these timely and relevant questions - and more - head on.

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