A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Thomas Howell

Medical Director for Patient Experience
Mayo Clinic
May 15, 2019
9:45am - 10:30am
Grand Ballroom

The role of CXO is common in healthcare today, although not universal. Even if the role exists, support for it can be variable and organizational structures prohibitive to getting things done. Get ready for a provocative, honest conversation about wins, lessons, and ongoing challenges in the CXO role.

Hear whether there is real agreement on patient experience best practices. How does the role interface with other executive leaders? What key issues are yet to be tackled?  How is the role changing in a digital era? Panelists will also tackle real questions about whether we are measuring the right things, clinician engagement, and what work should be the focus. Whether you've been in the role for years, or just started yesterday, this collective dialogue will get you thinking in new ways about where we are all headed.

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