Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
As a previous luxury Hotel Executive, Mr. Gierlinger brings a unique perspective to the patient experience dialogue. However, it was his personal patient experience spending three months in hospitals that motivates him to challenge the status quo in healthcare. As SVP, Chief Experience Officer for Northwell Health, one of the largest Integrated Delivery Networks in the country, He is driving culture transformation grounded in patient centeredness and empathy.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.