Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Steven Kaplan, MD is associate chief medical officer at NewYork-Presbyterian Hospital. He provides clinical leadership to the three hospitals of NewYork-Presbyterian/Columbia University Irving Medical Center, along with physician oversight of medical affairs. Dr. Kaplan also leads the physician assistant programs on the NYP/Columbia University campus.
In addition, Dr. Kaplan leads the development and implementation of programs focused on physician engagement and the role of physicians in the patient experience. He developed and directs the NewYork-Presbyterian provider training program in relationship-centered communication.
Dr. Kaplan received his BS from the Massachusetts Institute of Technology and his MD from Cornell University Medical College. He completed residency training in internal medicine and has more than 20 years of experience in the practice of emergency medicine.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.