Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Steven Kaplan, MD is associate chief medical officer at NewYork-Presbyterian Hospital. He provides clinical leadership to the three hospitals of NewYork-Presbyterian/Columbia University Irving Medical Center, along with physician oversight of medical affairs. Dr. Kaplan also leads the physician assistant programs on the NYP/Columbia University campus.
In addition, Dr. Kaplan leads the development and implementation of programs focused on physician engagement and the role of physicians in the patient experience. He developed and directs the NewYork-Presbyterian provider training program in relationship-centered communication.
Dr. Kaplan received his BS from the Massachusetts Institute of Technology and his MD from Cornell University Medical College. He completed residency training in internal medicine and has more than 20 years of experience in the practice of emergency medicine.
Empathy strongly impacts patient outcomes and satisfaction, and as virtual visits and education ramps up, new methods and settings for empathy have arrived. Two big questions...can we effectively teach empathy through virtual platforms with AI, VR, or e-learning or does it need to be done in person? The second, what communications skills training is needed for clinicians to engage patients effectively in relationship when using telemedicine and video?
In this session, our panelists address these timely and relevant questions - and more - head on.