Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Shannon L. Pengel, MSN, RN, NE-BC, is associate chief nursing officer for Cleveland Clinic main campus and clinical nursing director for Cleveland Clinic’s world renowned Miller Family Heart and Vascular Institute and Anesthesiology Institute. Helping to lead nursing strategy and advance clinical practice, Pengel aims to create a continuous improvement environment on Cleveland Clinic’s main campus that promotes innovative patient care delivery. As part of her role, she provides direct oversight of daily nursing operations for the Heart and Vascular Institute – which has ranked #1 by U.S. News and World Report for the past two decades – including 312 cardiac step-down beds, 140 intensive care beds, all cardiac catheterization/electrophysiology labs and multiple outpatient units. She also provides clinical oversight and strategic direction for the rapid response teams and the telemedicine areas including the Central Monitoring Unit and eHospital, which provides remote critical care resources for the enterprise.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.