A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Sarit Rottenberg

Manager
Assuta Medical Centers Network
May 15, 2019
11:40am - 12:10pm
Room 26

In 2014, Israel’s Assuta Medical Centers established a School of Professionalism for all the hospital staff. The school holds seminars on pertinent topics such as compassion, altruism, responsibility & accountability, integrity, cultural competence, human dignity, interpersonal communication and more, Seminars are held in heterogeneous classes that include professionals from all fields and levels, and staff feedback show that the seminars boost motivation to provide an outstanding patient experience over the long term.

In this session, attendees will hear how the approach has produced a steady increase in satisfaction among patients and families.

Additionally, holding patient experience seminars in heterogeneous groups has improved communication and interaction between teams, managers and staff.

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