Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Sabina Mujanovic is a licensed professional counselor intern and has worked in the healthcare industry for over 10 years improving and strengthening the patient experience. Sabina is currently serving as a system patient and family experience consultant for Texas Health Resources. Texas Health has 29 hospital locations including 19 acute-care hospital locations, five short-stay hospitals, two behavioral health hospitals, two rehabilitation hospitals and one transitional care hospital. Previously, Sabina worked as a patient experience data analyst as well as patient advocate managing patient complaints and grievances. Sabina also works as a psychotherapist seeing individual clients and working with patients providing group therapy in other mental health settings.
This session will discuss the effects of implementing online patient registration in an outpatient behavioral health clinic setting, and its positive effects on patient satisfaction scores and reduction of no shows. After conducting 15 focus groups with patients already in treatment, Texas Health Resources learned that patients were overwhelmingly frustrated by how inefficient and difficult the outpatient registration process was.
As attendees will learn, implementing online registration produced dramatic improvements: