Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Richard Frankel is a professor of medicine and geriatrics at Indiana University School of Medicine where he directs the ASPIRE Fellowship, (Advanced Scholars Program for Internists in Research and Education). He is also a senior scientist at the Regenstrief Institute, Indianapolis, and holds an appointment in the Education Institute at the Cleveland Clinic.
Rich is trained as a qualitative researcher whose interests include, organizational culture change, face-to-face communication, and the role of technology and its effects on the human dimensions of health care, especially empathy. In addition to his research interests, he has been a medical educator for the past 35 years. He was the co- director of the internal medicine residency program at Highland Hospital/University of Rochester and also served as co-director of the Program and Fellowship in Advanced Biopsychosocial Medicine. From 2003-2013, he was the statewide director of Indiana University School of Medicine’s professionalism competency and responsible for both curriculum and remediation in this arena. To date, he has published more than 275 scientific papers and edited 7 books.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.