A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Richard Frankel

Professor of Medicine and Geriatrics
Indiana University School of Medicine

Richard Frankel is a professor of medicine and geriatrics at Indiana University School of Medicine where he directs the ASPIRE Fellowship, (Advanced Scholars Program for Internists in Research and Education). He is also a senior scientist at the Regenstrief Institute, Indianapolis, and holds an appointment in the Education Institute at the Cleveland Clinic.


Rich is trained as a qualitative researcher whose interests include, organizational culture change, face-to-face communication, and the role of technology and its effects on the human dimensions of health care, especially empathy. In addition to his research interests, he has been a medical educator for the past 35 years. He was the co- director of the internal medicine residency program at Highland Hospital/University of Rochester and also served as co-director of the Program and Fellowship in Advanced Biopsychosocial Medicine. From 2003-2013, he was the statewide director of Indiana University School of Medicine’s professionalism competency and responsible for both curriculum and remediation in this arena.  To date, he has published more than 275 scientific papers and edited 7 books.

May 13, 2019
4:00pm - 4:30pm
Room 26

Unlike the diagnosis of congestive heart failure which has definitive signs and symptoms, empathy is more mercurial, having many faces, multiple definitions, and descriptions.

In this closing keynote, renowned researcher on clinician-patient communication Richard Frankel discusses what it means to acquire, experience, and convey empathy in providing clinical care. He’ll touch on some of the groundbreaking research that is ongoing in fields as disparate as team performance and neuroscience.

He’ll also share his research on how to remain patient/relationship centered in an era where exam room electronic health record documentation competes with the human impulse to respond empathically to patients’ suffering.

May 13, 2019
11:45am - 12:30pm
Room 25

Empathy strongly impacts patient outcomes and satisfaction, and as virtual visits and education ramps up, new methods and settings for empathy have arrived. Two big questions...can we effectively teach empathy through virtual platforms with AI, VR, or e-learning or does it need to be done in person?  The second, what communications skills training is needed for clinicians to engage patients effectively in relationship when using telemedicine and video?

In this session, our panelists address these timely and relevant questions - and more - head on.

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