Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Cleveland Clinic Executive Director of Patient Support Services Ralph Turner oversees integrated health systems responsibility for food and nutrition services; laundry, linen and textile operations; and patient customer services, including the renowned red coats, service express and patient transportation
Previously at the University of Wisconsin Health System, Ralph served as vice president for Facilities, Support and Emergency Medicine Services (EMS). Ralph also spent four years at MedStar Washington Hospital Center (2008-12) as vice president, Support Services and four years at The Walter Reed Army Medical Center as Director of Clinical Engineering Services, and Deputy Director of Logistics. Ralph’s 30 years of healthcare experience also included 21 years as a member of the Health Services Command of The United States Army where he reached the rank of Warrant Officer Four.
During his extensive career, Ralph has managed operations in a number of key areas: the emergency department; medical transport, ground and Medflight; supply chain/sterile processing; facilities management and planning, design and construction; environment of care/life safety; environmental services; patient support services and patient transportation; patient and guest services; culinary and nutrition services; linen management and logistics, among others.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.