Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Cleveland Clinic Executive Director of Patient Support Services Ralph Turner oversees integrated health systems responsibility for food and nutrition services; laundry, linen and textile operations; and patient customer services, including the renowned red coats, service express and patient transportation
Previously at the University of Wisconsin Health System, Ralph served as vice president for Facilities, Support and Emergency Medicine Services (EMS). Ralph also spent four years at MedStar Washington Hospital Center (2008-12) as vice president, Support Services and four years at The Walter Reed Army Medical Center as Director of Clinical Engineering Services, and Deputy Director of Logistics. Ralph’s 30 years of healthcare experience also included 21 years as a member of the Health Services Command of The United States Army where he reached the rank of Warrant Officer Four.
During his extensive career, Ralph has managed operations in a number of key areas: the emergency department; medical transport, ground and Medflight; supply chain/sterile processing; facilities management and planning, design and construction; environment of care/life safety; environmental services; patient support services and patient transportation; patient and guest services; culinary and nutrition services; linen management and logistics, among others.
Hospital food has a bad rap, and the Cleveland Clinic took that to heart. Under the leadership of Executive Director of Patient Support Services Ralph D. Turner, the clinic transformed its food services from a “drop-and-run” system to one that serves food to order when the patient is hungry. With this new system, patients call when they are hungry, discuss their dietary needs, likes and dislikes, and have their food delivered just the way they like it.
In this session, Ralph discusses the food service transformation, and how it has created more personal interactions with patients, improved staff morale, boosted HCAHPS and earned the clinic's food service kudos form U.S. News & World Report.