A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Muneera Rasheed

Director, Patient Experience of Care, Pediatric Service Line
Aga Khan University

Muneera Rasheed is director, patient experience of care, pediatric service line, at Aga Khan University, Pakistan. As an implementation scientist who has worked in low and middle income countries and who studies human behavior closely, her personal vision in this role is clear that employee experience is the crux of better patient experience. Muneera believes that satisfied and engaged employees will provide the optimum patient experience.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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