A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Matthew Kelly

CEO
Gosford Private Hospital

Matt has been the CEO of Gosford Private Hospital since December 2014, and is the Healthe Care Regional Manager for the Central Coast.

May 14, 2019
10:45am - 11:25am
Room 21

This session will describe the journey to better patient experience that Australia’s Gosford Private Hospital has undertaken over the past 18 months. As attendees will learn, this involved embracing new company values underpinned by patient-centered care – a major change in strategic focus from commercial growth to value-based care and patient experience.

The goals: Ensure patients, staff and visitors have positive experiences and outcomes; create an organizational culture that values and is guided by consumer engagement.

Key discussion points:

  • Consumers sharing their experience with staff has a significant impact and adds meaning.
  • There is great importance in engaging staff from the ground up in a way that is meaningful to them.
  • Executive passion is infectious and affects the level of success.
May 14, 2019
11:35am - 12:15pm
Room 22

Globally there is a new and significant focus on patient experience. From a more competitive global market to financial reimbursements dependent on a higher standard of care and patient satisfaction, patient experience is at a critical focal point for healthcare leaders around the world. Healthcare leaders who desire to infuse exceptional patient experience into the DNA of their culture will drive continuous improvement and accountability through all departments and teams.

This inspirational panel of healthcare leaders from diverse countries will discuss the beneficial impacts resulting from this new focus of providing the optimal patient experience.  Hear and learn about cultural aspects impacting patient experiences, new global trends, technologies, challenges, and regulations which both support and hinder the development of exceptional patient experiences around the globe.

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