Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Mary Beth Mercer received her MPH from Boston University School of Public Health with a concentration in health services. She is a health services researcher in Patient Experience at Cleveland Clinic. Mary Beth has been conducting health services research for over 25 years-first at Case Western Reserve University School of Medicine and for 10 years at Cleveland Clinic. She uses focus group discussions, in-depth interviews, and surveys to explore patients’ and clinicians’ experiences, attitudes, and beliefs about a variety of health issues
Given the increasing volume and diversity of distance healthcare services in the United States, the Cleveland Clinic undertook a project to assess patient experience with virtual visits. In this session, speakers will discuss their rigorous approach to assessing patient satisfaction with virtual visits and share the reasons 90% reported that their virtual visit made it easy to get the care they needed; 81% agreed that the virtual encounter was as good as an in-person visit; and 92% agreed that their provider was interested in them as a person.