Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Mary Beth Mercer received her MPH from Boston University School of Public Health with a concentration in health services. She is a health services researcher in Patient Experience at Cleveland Clinic. Mary Beth has been conducting health services research for over 25 years-first at Case Western Reserve University School of Medicine and for 10 years at Cleveland Clinic. She uses focus group discussions, in-depth interviews, and surveys to explore patients’ and clinicians’ experiences, attitudes, and beliefs about a variety of health issues
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.