Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Lynn Charbonneau is the Manager for Patient Relations/Guest Services at Tampa General Hospital, a 1010 bed academic medical center. Additionally, Tampa General is the only Level 1 trauma center on the west coast of Florida and 19th in the country for Transplant Services. Prior to joining TGH, Lynn was the Director of Patient Experience for Delray Medical Center, part of Tenet Health. Lynn returned to Patient Relations as she missed the opportunity to help patients maneuver the complexity that exists in a healthcare system. Lynn is also working with a multidisciplinary team in the development of a guest services program at Tampa General that will support the 5-year strategic plan to “world class”. Lynn was an item writer for the inaugural patient experience certification exam (December 2015) and was one of 100 individuals of the 400 inaugural patient experience experts who sat for the exam and passed to become certified.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.