A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Laura Cooley

Senior Director of Education and Outreach
The Academy of Communication in Healthcare


Dr. Cooley leads efforts for outreach and development for The Academy of Communication in Healthcare (ACH), a non-profit organization with mission of improving healthcare through education, research, and practice that focuses on communication and relationships with patients, families, and healthcare teams. She also serves the editor-in-chief for the Journal of Patient Experience. Additionally, she hold an academic appointment as an Assistant Clinical Professor of Medicine at Vanderbilt University School of Medicine.

Dr. Cooley is co-editor for the book "Communication Rx:Transforming Healthcare Through Relationship-Centered Communication", a practical guide to help healthcare providers and leaders as they aim to improve communication and experiences. All proceeds support the mission of ACH. Visit www.CommunicationRx.org.

She leads strategic efforts to support the ACH mission by collaborating with healthcare leaders to develop and deliver customized communication skills training programs. While earning her doctorate in health communication she examined organizational and interpersonal communication dynamics encountered across the healthcare context. Her research interests include the intersections between patient-centered care, interpersonal skills, mindfulness, empathy, and communication in the end-of-life context. 



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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