A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Laura Cooley

Senior Director of Education and Outreach
The Academy of Communication in Healthcare


Dr. Cooley leads efforts for outreach and development for The Academy of Communication in Healthcare (ACH), a non-profit organization with mission of improving healthcare through education, research, and practice that focuses on communication and relationships with patients, families, and healthcare teams. She also serves the editor-in-chief for the Journal of Patient Experience. Additionally, she hold an academic appointment as an Assistant Clinical Professor of Medicine at Vanderbilt University School of Medicine.

Dr. Cooley is co-editor for the book "Communication Rx:Transforming Healthcare Through Relationship-Centered Communication", a practical guide to help healthcare providers and leaders as they aim to improve communication and experiences. All proceeds support the mission of ACH. Visit www.CommunicationRx.org.

She leads strategic efforts to support the ACH mission by collaborating with healthcare leaders to develop and deliver customized communication skills training programs. While earning her doctorate in health communication she examined organizational and interpersonal communication dynamics encountered across the healthcare context. Her research interests include the intersections between patient-centered care, interpersonal skills, mindfulness, empathy, and communication in the end-of-life context. 

May 14, 2019
10:45am - 11:25am
Room 22

Hosted by The Journal of Patient Experience, this session will explore the opportunities and challenges associated with academic applications in the field of patient experience.

Growing interest and opportunities in the field reflect a shift toward value-based healthcare and the importance of measuring outcomes that truly matter to patients. As an emerging field, patient experience leaders benefit by considering application of more academically rigorous research approaches.

Participants will:

  • Discover strategies for measuring outcomes that matter to patients (and systems).
  • Recognize emerging trends and “hot topics” for consideration.
  • Consider fundamentals of publishing and the academic review process.
  • Identify publications with aligned interests in publishing patient experience results.

Get Updates


Sign up to get the latest information on upcoming events.