Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
K. Kelly Hancock, DNP, RN, NE-BC, is executive chief nursing officer for Cleveland Clinic health system, and chief nursing officer for Cleveland Clinic main campus. A Cleveland Clinic veteran of more than 20 years, Hancock brings a wealth of knowledge and experience to her esteemed leadership position. She spearheads the organization’s nearly 22,000 nursing team members that comprise the Stanley Shalom Zielony Institute for Nursing Excellence, overseeing nursing practice, development and education in inpatient, outpatient, rehabilitation and home care fields. She also oversees the daily nursing activity and long-term strategy for Cleveland Clinic’s main campus location.
Throughout her tenure at Cleveland Clinic, Hancock has served in various director and manager positions. For seven years, she led nursing practice in the renowned Heart and Vascular Institute, which ranks number one in cardiac care by U.S. News and World Report. Hancock is a board-certified nurse executive advanced and a member of several prominent national nursing and leadership organizations. Throughout her career, she has been recognized with numerous awards, including the 2011 Circle of Excellence Award from the American Association of Critical-Care Nurses. She is a two-time recipient of Cleveland Clinic’s Abbie Porter Leadership Award, which highlights excellence in nursing leadership, and was honored with an endowment in her name by long-time Cleveland Clinic supporters Samuel and Maria Miller for the annual Cleveland Clinic Nursing Excellence Awards, in 2012.
Conference co-chairs Adrienne Boissy and Kelly Hancock welcome attendees and reflect on the 10th anniversary of the Empathy & Innovation Summit. 10 years!! They'll address whether the field has come to agreement on best practices and patient experience standards that really move the needle. Both will reflect on what they learned along the way. Kelly and Adrienne will imagine together how to deliver the best experience to patients, families, and caregivers in a digital world...one filled with empowerment, simplicity, and operational empathy.
Workplace violence is a growing concern in healthcare, with staff facing a four-times greater risk of serious injuries than workers in the private sector, according to the Occupational Safety and Health Administration.
This can create a distressing conflict: How do healthcare professionals manage the balance between being an empathetic caregiver while oftentimes facing the risk of assault?
In this session, a panel of experts will discuss best practices for addressing workplace violence in healthcare. These include giving caregivers the resources needed to help them de-escalate violent situations while maintaining a caring compassion approach to patients and family. It also requires that healthcare leaders take the steps necessary to protect caregivers from violent acts.
Cleveland Clinic Enterprise is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
Following their opening remarks, Cleveland Clinic Chief Experience Officer Adrienne Boissy leads an audience Q&A with clinic CNO Kelly Hancock, President and CEO Tomislav Mihaljevic and HIMSS Chief Americas Officer Denise Hines.