A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Katie Neuendorf

Associate Chief Experience Officer
Cleveland Clinic Health System

Dr. Katie Neuendorf is able to share the lessons she and her team have learned after training over eight thousand Cleveland Clinic physicians and advanced practice providers in a course on foundational communication skills. Dr. Neuendorf has been with the Cleveland Clinic for the past 9 years and has served as the medical director for their Center for Excellence in Healthcare Communication for the past 4 years. Dr. Neuendorf has been a part of the creation of multiple communication courses which cover such topics as delivering bad news and talking to patient's about pain and pain management. She is board certified in Hospice and Palliative Medicine and attends regularly on the inpatient palliative medicine consult service. Dr. Neuendorf was named associate chief experience officer of Cleveland Clinic January 1. Dr. Neuendorf has given numerous presentations and seminars to both a national and international audience on relationship-centered communication. It is her continued work in this field that led the American Academy of Hospice and Palliative Medicine to name her an Inspiring Leader Under 40.

May 15, 2019
11:00am - 11:30am
Room 23

The complexity of pain treatment is often exacerbated by disparate goals and attitudes between patient and provider concerning the condition and treatment. To address this, the Cleveland Clinic’s Academic Center created an experiential, skills-based course focused on enhancing patient-provider communication using relationship-centered communication to align agendas and expectations, and engage in collaborative decision-making.

In this session, Associate Chief Experience Officer Katie Neuendorf will review the outcomes of the communication training courses. Among other things, attendees will learn how providers were able to increase their confidence in conversations with patients about pain and pain management, and why the skills of empathy and listening are vital in pain and pain management conversations. Providers also appreciate having significant words available for setting boundaries in a relationship-centered fashion.

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