A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Katie Neuendorf

Associate Chief Experience Officer
Cleveland Clinic Health System

Dr. Katie Neuendorf is able to share the lessons she and her team have learned after training over eight thousand Cleveland Clinic physicians and advanced practice providers in a course on foundational communication skills. Dr. Neuendorf has been with the Cleveland Clinic for the past 9 years and has served as the medical director for their Center for Excellence in Healthcare Communication for the past 4 years. Dr. Neuendorf has been a part of the creation of multiple communication courses which cover such topics as delivering bad news and talking to patient's about pain and pain management. She is board certified in Hospice and Palliative Medicine and attends regularly on the inpatient palliative medicine consult service. Dr. Neuendorf was named associate chief experience officer of Cleveland Clinic January 1. Dr. Neuendorf has given numerous presentations and seminars to both a national and international audience on relationship-centered communication. It is her continued work in this field that led the American Academy of Hospice and Palliative Medicine to name her an Inspiring Leader Under 40.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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