A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Karen Appelbaum

Executive Director, Enterprise Access Operations & Technology
Providence St. Joseph Health

Karen is the Executive Director for Enterprise Access operations and technology at Providence St. Joseph Health (PSJH). In this role, Karen leads the strategy, operations, and technology for how patients and providers navigate care across the large and diverse PSJH health system. This work has included the creation of a Patient Engagement Center with high-touch concierge services, and a consumer engagement platform with technology such as a robust enterprise provider directory and a CRM system to manage a 365 degree view of consumers.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Read Patient Stories >>