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Cleveland Clinic

Karen Appelbaum

Executive Director, Enterprise Access Operations & Technology
Providence St. Joseph Health

Karen is the Executive Director for Enterprise Access operations and technology at Providence St. Joseph Health (PSJH). In this role, Karen leads the strategy, operations, and technology for how patients and providers navigate care across the large and diverse PSJH health system. This work has included the creation of a Patient Engagement Center with high-touch concierge services, and a consumer engagement platform with technology such as a robust enterprise provider directory and a CRM system to manage a 365 degree view of consumers.

Let’s Move Forward Together


On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.


Patient Experience Digital Series