Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Julie Rish, PhD is a Clinical Psychologist and Director of Design and Best Practice in the Office of Patient Experience at the Cleveland Clinic. She is also the Director of Communication Skills Training and an Assistant Professor of Medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University.
Healthcare is being disrupted by new technology and service models placing a need for us to consider the future implications of our work. Speculative design is an emerging practice used to help industry plan for the future. This session, facilitated by Mayo Clinic and Cleveland Clinic, will introduce its role in helping healthcare organizations shape the present through creating products and services of the future. Participants will learn methods they can use to help their teams take responsibility for the future.
What role do patients currently play and what role could they play in a healthcare system focused on delivering personalized care and outcomes based on financial incentives? In almost every other sector of the economy, solutions are built from the end user upwards. Tesla, Amazon, Apple all start with what the consumer wants. Yet in healthcare, more often than not, we deliver a solution and expect the patient to follow it. To change this, we must change the culture. No technology and no new service will create the change.
In this session, we hear from three patient innovators who will share their stories and discuss what’s required to transition patients from feeling like numbers to feeling like people again.