Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
A registered nurse with 20 years experience in the Australian private health sector working in a variety of roles with the last 10 years in leadership positions. Jennifer values the importance of using historic data to understand trends and implement changes to clinical care that will have a positive impact on patient outcomes and experience. Professionally, Jennifer is driven by a passion for value based health care, outcome measures and patient experience. Jennifer believes staff engagement is a key mechanism for patients reporting positive experience in a healthcare facility. She believes that organizational culture and leadership teams have a crucial role to play in ensuring positive patient experience. The culmination of all these ensures that clinical practice meets professional service values and facilitates growth and sustainability.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.