Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
As manager, patient-centered care at The MetroHealth System, Jennifer Lastic, CPXP, plans and implements measures to meet organizational patient experience goals. She identifies opportunities for improvement as they emerge and drives positive change by promoting best practices. In this role, she provides education and coaching to individuals. She is also a respected thought leader and presenter, earning national recognition for MetroHealth’s Patient and Family Advisor Program.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.