Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Jeff Zika is a registered nurse, educator, and certified healthcare accreditation professional. He has been with Cleveland Clinic since 1996, and in his current role manages regulatory education and the principal compliance & safety rounding program - Continual Readiness Rounds. Since 2017, Jeff has been a development partner with Verge Health, and is a system administrator for VergeCompliance Rounding, part of the Converge platform used across the health system.
Following a life-threatening injury in 2012, Jeff began a journey of recovery and healing that was dependent on the very systems, environments, and people affected by the rounding and education programs he manages. His insight, outlook, and unique perspective have given him a compelling first-hand account on the importance of innovation, humor, empathy, and creating a data-driven, patient-centered culture of excellence.
Jeff is a lifelong resident of Cleveland, graduate of Case Western Reserve University, certified Neuro- Emotional Technique provider, husband, dad, and is thankful for every new day he is given.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.