Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Janet P. Schuster, DNP, MBA, RN, NEA-BC, CPHQ, HACP, is the chief nursing officer at Cleveland Clinic Lutheran Hospital. With over 35 years of progressive healthcare leadership, Dr. Schuster has successfully led various nursing and operations teams, ensuring organizational success in the areas of fiscal management, quality care delivery and nursing practice. In her current role, she has demonstrated her leadership expertise through continuous attainment of notably high quality, safety, and patient experience scores. Prior to her current role, Dr. Schuster served as the quality director at Lutheran Hospital. Dr. Schuster has a passion for employee safety and well-being. Currently, Dr. Schuster is co-chair of the Cleveland Clinic’s enterprise workplace violence committee.
Workplace violence is a growing concern in healthcare, with staff facing a four-times greater risk of serious injuries than workers in the private sector, according to the Occupational Safety and Health Administration.
This can create a distressing conflict: How do healthcare professionals manage the balance between being an empathetic caregiver while oftentimes facing the risk of assault?
In this session, a panel of experts will discuss best practices for addressing workplace violence in healthcare. These include giving caregivers the resources needed to help them de-escalate violent situations while maintaining a caring compassion approach to patients and family. It also requires that healthcare leaders take the steps necessary to protect caregivers from violent acts.
Cleveland Clinic Enterprise is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.