Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Janet P. Schuster, DNP, MBA, RN, NEA-BC, CPHQ, HACP, is the chief nursing officer at Cleveland Clinic Lutheran Hospital. With over 35 years of progressive healthcare leadership, Dr. Schuster has successfully led various nursing and operations teams, ensuring organizational success in the areas of fiscal management, quality care delivery and nursing practice. In her current role, she has demonstrated her leadership expertise through continuous attainment of notably high quality, safety, and patient experience scores. Prior to her current role, Dr. Schuster served as the quality director at Lutheran Hospital. Dr. Schuster has a passion for employee safety and well-being. Currently, Dr. Schuster is co-chair of the Cleveland Clinic’s enterprise workplace violence committee.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.