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James Merlino

Chief Transformation Officer
Press Ganey

Dr. James Merlino joined Press Ganey in 2015 as president and chief medical officer of the Strategic Consulting Division. In 2018, he assumed the expanded role of chief transformation officer to ensure that Press Ganey’s solutions align with current and future industry needs. In this capacity, he oversees the creation and delivery of individualized plans to help clients achieve transformational and sustainable improvement. Jim has played a critical role in shaping Press Ganey’s strategic direction. Prior to joining Press Ganey, Jim served as chief experience officer and associate chief of staff at the Cleveland Clinic health system.

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