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James Merlino

Chief Transformation Officer
Press Ganey

Dr. James Merlino joined Press Ganey in 2015 as president and chief medical officer of the Strategic Consulting Division. In 2018, he assumed the expanded role of chief transformation officer to ensure that Press Ganey’s solutions align with current and future industry needs. In this capacity, he oversees the creation and delivery of individualized plans to help clients achieve transformational and sustainable improvement. Jim has played a critical role in shaping Press Ganey’s strategic direction. Prior to joining Press Ganey, Jim served as chief experience officer and associate chief of staff at the Cleveland Clinic health system.

May 14, 2019
10:45am - 11:45am
Room 20

Transformation is occurring at a rapid pace across the health care industry. In today’s environment, successful leaders must have both a strategic vision for transformation and a reliable framework for execution in order to achieve the greatest ROI. In this session, James Merlino and Rachel Biblow will share the critical elements of a roadmap to translate strategy into action. They will outline an approach for defining an enterprise-wide strategy, address the steps for building a change-ready culture, identify the requirements of an integrated data strategy, and provide tactics for empowering leaders to achieve breakthrough outcomes.

Attendees will walk away with a step-by-step approach to help formulate and operationalize transformational strategy at their organizations.

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