Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Dr. James Merlino joined Press Ganey in 2015 as president and chief medical officer of the Strategic Consulting Division. In 2018, he assumed the expanded role of chief transformation officer to ensure that Press Ganey’s solutions align with current and future industry needs. In this capacity, he oversees the creation and delivery of individualized plans to help clients achieve transformational and sustainable improvement. Jim has played a critical role in shaping Press Ganey’s strategic direction. Prior to joining Press Ganey, Jim served as chief experience officer and associate chief of staff at the Cleveland Clinic health system.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.