Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Grace Cordovano, PhD is a board-certified patient advocate and founder of Enlightening Results. As the culmination of her life’s experiential learning and education, Dr. Cordovano is dedicated to fostering personalized patient advocacy services, specializing in the oncology space. She strategically guides patients from point of diagnosis through survivorship or end-of-life care planning with empathy, ensuring they are armed with the most pertinent, easy to understand information and tools to make empowered decisions about their care. Through her advocacy work, she is humbled to witness first-hand the challenges, the barriers to access, the unmet needs, the grief, the joys, the suffering, the financial toxicities, and the losses patients face in the midst of a diagnosis. Frustrated by the severe challenges patients face, she is committed to being a patient experience enhancer.
Dr. Cordovano is a champion for the use of digital tech and social media to bridge informational silos and fallout from poor interoperability and lack of coordination of care. She believes that transformation to health 3.0 must happen through the lens of empathy to deliver human-centered, life-focused care.
Follow her on Twitter at @GraceCordovano.
As healthcare increasingly reflects a competitive market orientation, “consumers” has more and more replaced “patients”, and the terms are often used interchangeably, to the dismay of many providers. Does treating care delivery as just another commodity bought by “consumers” and sold by “producers” misrepresent the nature of healthcare?
In this session, our panelists discuss the growing trend of consumerism in healthcare, and how to balance the “consumer is always right” mentality with the ethical constraints and special obligations of clinicians.