A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Emily Kagan Trenchard

Vice President, Digital and Innovation Strategy
Northwell Health

Emily Kagan Trenchard is the vice president of digital & innovations strategy for Northwell Health. For over a decade Emily has lead teams in designing and implementing the large-scale applications necessary to connect patients to care, and to keep businesses competitive in a time of radical change. Starting at Manhattan’s Lenox Hill Hospital as their head of Web Systems, Emily spearheaded the development of many consumer health platforms, including the first-ever implementation of the ZocDoc scheduling platform for a hospital. Once Lenox Hill Hospital joined the Northwell family, Emily was tapped to be the system’s director of web technology where she helped start the user experience practice, lead a re-platforming of the enterprise content management system, and championed the use of open source software and agile development processes. Currently she leads Northwell’s Digital Patient Experience program, heading its strategy, product development, analytics and user experience divisions. Emily is a nationally recognized poet, essayist and speaker exploring the intersection of science, metaphor and everything.

May 13, 2019
3:30pm - 4:00pm
Room 26

Customer-centric industries such as airlines and hospitality have transformed the way they provide timely, personalized and user-friendly services and experiences. These core principles inspired Northwell Health to embark on redefining the digital patient experience (dPX). In this session, Northwell’s patient experience leaders will share their journey and explore how healthcare can harness this moment of digital disruption to wire empathy into the core of our care delivery infrastructure.

May 14, 2019
11:35am - 12:15pm
Room 26

What technologies will have the biggest future impact on patient experience – for both patients and caregivers – virtual reality, artificial intelligence, voice, telemedicine, solutions to improve patient safety, or something else?

In this session, speakers address the current technology landscape, where they see tech headed, and what products will be true game changers for the delivery of personalized care.

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