Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Emily Kagan Trenchard is the vice president of digital & innovations strategy for Northwell Health. For over a decade Emily has lead teams in designing and implementing the large-scale applications necessary to connect patients to care, and to keep businesses competitive in a time of radical change. Starting at Manhattan’s Lenox Hill Hospital as their head of Web Systems, Emily spearheaded the development of many consumer health platforms, including the first-ever implementation of the ZocDoc scheduling platform for a hospital. Once Lenox Hill Hospital joined the Northwell family, Emily was tapped to be the system’s director of web technology where she helped start the user experience practice, lead a re-platforming of the enterprise content management system, and championed the use of open source software and agile development processes. Currently she leads Northwell’s Digital Patient Experience program, heading its strategy, product development, analytics and user experience divisions. Emily is a nationally recognized poet, essayist and speaker exploring the intersection of science, metaphor and everything.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.