Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Deborah Hoffman Toffler, MSW, LCSW is the senior director of Patient Care Services Programs and Services division at the Dana-Farber Cancer Institute in Boston, MA, a Harvard Medical School Teaching Hospital and member of the National Comprehensive Care Network. Serving on the Nursing and Patient Care Services Executive Team, Deborah is responsible for the effective delivery of quality patient and family services across the Dana-Farber enterprise. She provides oversight of patient- and family-centered programs designed to help address the emotional, informational, spiritual, educational, and financial needs of patients and their families. These include the Center for Patients and Families, including a Resource Library, Concierge, and Information Services; Volunteer Services and Programs; Patient and Family Advisory Councils; Interpreter Services; Patient Navigation; Spiritual Care; and Patient and Family Assistance – lodging, parking, food, transportation, financial planning, legal services, and referrals to community resources – to help address the financial burden that can accompany a cancer diagnosis.
Deborah collaborates with the Division of Philanthropy to cultivate individual and foundation giving for patient assistance. She provides supervision and mentorship regarding complex patient and family cases. With an interest in technology and a commitment to the patient experience, she has conceptualized and overseen the creation of a patient app of resources; a home-grown database to improve resource documentation and reporting; and efforts to more fully integrate programs and services into each patient’s and family member’s care experience.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.