Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
As Chief Quality Officer, Dr. Cindy Deyling oversees all quality, regulatory and risk-management activities across the Cleveland Clinic health system. She and her team support and collaborate with the clinical and support departments to align quality outcomes and patient safety into daily practice. The focus of this work is to make quality and safety patient-centric, clinically relevant, operationally effective, regulatory compliant and academically appealing. Dr. Deyling also serves as a member of the Ohio Hospital Association’s Clinical Advisory Board and a member of the Marymount Hospital Board of Trustees.
Prior to her current role as Chief Quality Officer, Dr. Deyling served as Vice President, Regional Medical Affairs, Quality and Patient Safety for the Community Hospitals and Family Health Centers. Dr. Deyling served as Chair of Regional Operations Institute over six years and she served as the Medical Director for the Independence Family Health Center for fifteen years. Dr. Deyling served as Executive Director of Cleveland Clinic Allied Health Education; Vice Chair of Cleveland Clinic health system’s Eastern and Western Board of Trustees and served on the Cleveland Clinic Board of Governors.
A fellow of the American College of Physicians, Dr. Deyling received her medical degree from The Ohio State University College of Medicine, completed her internal medicine residency training at the Cleveland Clinic and earned a master's of healthcare management from Harvard University.
Named one of Cleveland's best physicians since 1997 by Cleveland Magazine and one of America's Best Doctors since 2002, Dr. Deyling has been honored on numerous occasions for her work with patients and fellow physicians and in the community. In 2010 she was the Honoree and Achievement Award recipient for the “Speaking of Women’s Health” conference by the Women’s Professional Staff Association. In 2015, Crain’s Cleveland Business recognized Dr. Deyling’s leadership and honored her as one of Northeast Ohio’s “Women of Note.”
Leveraging change management techniques to support the high reliability elements of safety culture, robust process improvement and leadership commitment are key factors in leading effective organizational change to drive and sustain improvements in safety. This session will describe these methods and provide clinical and non-clinical examples of safety improvements.