A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Christy Sandborg

Chief Experience Officer, Professor of Pediatrics
Stanford Univeristy School of Medicine

Christy Sandborg, MD is professor of pediatrics and associate chair of pediatrics at Stanford University School of Medicine. She became the chief experience officer at Lucile Packard Children's Hospital Stanford in 2019. She has been the vice president of medical affairs at Stanford Children’s health from 2008 to 2019. 

Her focus over the past several years has been two-fold: enhancing patient and family engagement and patient-centered care; and improving wellbeing and professional fulfillment for physicians and clinical and non-clinical staff and teams. Her goal is based on the concept that the best and safest patient experience and outcomes is dependent upon the shared therapeutic and supportive relationships between patients and an engaged, resilient and professionally fulfilled workforce. This new role as chief experience officer allows her to not only continue to improve the experience of patients and the workforce across the intersection of care, but also to proactively address major challenges to creating and maintaining effective interactions between patients and the care teams.    

May 15, 2019
1:30pm - 2:10pm
Grand Ballroom

Workplace violence is a growing concern in healthcare, with staff facing a four-times greater risk of serious injuries than workers in the private sector, according to the Occupational Safety and Health Administration.

This can create a distressing conflict: How do healthcare professionals manage the balance between being an empathetic caregiver while oftentimes facing the risk of assault?

In this session, a panel of experts will discuss best practices for addressing workplace violence in healthcare. These include giving caregivers the resources needed to help them de-escalate violent situations while maintaining a caring compassion approach to patients and family. It also requires that healthcare leaders take the steps necessary to protect caregivers from violent acts.

 

Cleveland Clinic Enterprise is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

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