Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Christopher Neuharth is the Director of Digital Health & Experience for Children’s Hospital of Wisconsin. The Digital Health & Experience team’s mission is to lead a digital health transformation for Children’s that extends and strengthens relationships with families. The team develops a deeper understanding of child and family needs, identifies new technologies, jump-starts operational readiness, and embraces families with a new digital healthcare ecosystem. Prior to joining Children’s, Christopher worked for 16 years leading digital software product management & user experience teams across the finance and healthcare space.
As our digital worlds continue to expand, patients and caregivers have access to more information than ever before, and also have higher expectations of their healthcare providers. Children's Hospital of Wisconsin (CHW) wanted to better understand the complex journey families take when entering their emergency eepartment, so they decided to examine the experience from an outside-in perspective.
In this session, CHW will share a behind-the-scenes look at the steps they took to create a Patient Journey Map. Join Christopher Neuharth, director of digital health & experience, and Jeremy White, senior user experience strategist, as they share practical takeaways from CHW's journey mapping process, as well as tips for hospitals looking to use similar tools to develop a deeper understanding of their patients.