Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Chrissy Daniels is a national thought leader in patient experience and health care value. She joined Press Ganey as a consulting partner in August, 2017, bringing to the company more than 20 years of expertise in advancing the patient experience and building an engaging and collaborative culture. She is also widely recognized for her pioneering work in the areas of consumerism and physician performance data transparency. A frequent speaker at regional and national meetings, she is leading the conversation about how patients are transforming healthcare.
Modern day health care consumers carry a set of expectations around service quality and experience that surpass traditional industry thinking. In order to successfully respond to consumer needs and foster loyalty, health care leaders must identify and act upon opportunities for improvement at the sharp end of care, specifically within the medical practice. Transforming and advancing practice environments requires an understanding of how culture, process, teamwork and design thinking intersect to create highly reliable clinic experiences that both engage patients and support physicians. Led by Press Ganey’s consumerism expert Chrissy Daniels, this session will address trends and offer actionable insights for leveraging the medical practice experience as a powerful lever in acquiring and retaining patients.