A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Chrissie Blackburn

Principal Advisor, Patient and Famiy Engagement
University Hospitals of Cleveland

Chrissie Blackburn is a nationally recognized advocate for patient and family engagement in health care. Parent to a medically complex child herself, she knows the importance of patients, families and health care professionals partnering to produce enhanced outcomes in safety, quality, and experience. She speaks nationally about the importance of patient and family engagement and sharing the patient and family perspective on what partnership means to patients and families. 

She is currently the first employed and appointed patient and family representative at University Hospitals in Cleveland as the Principal Advisor of Patient and Family Engagement. She sits as a volunteer on the Solutions for Patient Safety Family Engagement Task Force, the Institute of Medicine's Patient and Family Council Leadership team, The National Patient Safety Foundation's Certification for Professionals in Patient Safety review board, The Children's Hospital Association's Speak Now For Kids Advisory Board, the Ohio Hospital Association's Patient Safety Institute Board, and the National Coordinating Council for Medication Error Reporting and Prevention.

In past she has worked with Ohio's Quality Improvement Organization, KePRO, the CMS Partnership for Patient's Campaign Patient and Family Engagement Network, and volunteered as a patient and family advisor on multiple committees at University Hospitals and UH Rainbow Babies and Children's Hospital, where she also sat as president of the Family Advisory Council for 3 years.

In Chrissie's new position she works with and directly reports to the Chief Nursing and Patient Experience Officer and Chief Quality Officer of the University Hospitals system to implement and execute Patient and Family Engagement strategies and best practices to enhance quality, safety, and patient experience.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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