Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Charles currently serves on the Adult Patient and Family Advisory Council (APFAC) of the Dana Farber Cancer Institute in Boston, where, for the past 2.5 years, he has helped lead an effort to integrate non-clinical (psychosocial and other) supports into patient care pathways, channeling his wife's experience of incurable cancer. Formerly CEO at the College of American Pathologists, the second largest medical association in revenues in the US, Charles is Founder and CEO of Reflective Strategies LLC, a healthcare advisory firm. He was formerly a managing partner with global consultancy, Accenture, where he ran its global consumer and home health electronics practice. Charles has written and spoken often on the role of the patient voice in healthcare decision making (www.reflectivestrategies.com). He holds an MBA from the Booth School of Business at the University of Chicago and a BS, summa cum laude, from Bentley University. He sits on the Presidential Visiting Committee at Dana Farber, and is a Fellow, Institute of Coaching, Maclean Hospital, a Harvard teaching affiliate.
Since 2016, Dana-Farber Cancer Institute (DFCI) staff and the Institute's Patient and Family Advisory Council (PFAC) have been developing a vision and strategy to integrate a broad range of patient and caregiver supports into a personalized patient experience, taking into account the unique needs of distinct patients.
In this session, Deborah Toffler, senior director of Patient Care Services Programs and Services, and Charles Roussel, member of the Dana Farber Cancer Institute Patient Council, will present the methods and planning behind Dana Farber’s journey in engaging patients and family members throughout their treatment journey. They will discuss how they worked with patients, families and caregivers to learn their needs and what they wanted from the organization, and then how they delivered on those requirements.