Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Charles currently serves on the Adult Patient and Family Advisory Council (APFAC) of the Dana Farber Cancer Institute in Boston, where, for the past 2.5 years, he has helped lead an effort to integrate non-clinical (psychosocial and other) supports into patient care pathways, channeling his wife's experience of incurable cancer. Formerly CEO at the College of American Pathologists, the second largest medical association in revenues in the US, Charles is Founder and CEO of Reflective Strategies LLC, a healthcare advisory firm. He was formerly a managing partner with global consultancy, Accenture, where he ran its global consumer and home health electronics practice. Charles has written and spoken often on the role of the patient voice in healthcare decision making (www.reflectivestrategies.com). He holds an MBA from the Booth School of Business at the University of Chicago and a BS, summa cum laude, from Bentley University. He sits on the Presidential Visiting Committee at Dana Farber, and is a Fellow, Institute of Coaching, Maclean Hospital, a Harvard teaching affiliate.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.