Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
I started my career as a high school French teacher dedicated to helping students learn more about the world around them, appreciate foreign cultures and value foreign languages. Although my field has since changed, my passion for education continues. Working as a health coach in the wellness industry I continue to educate patients and clients while empathizing on the challenges of behavior change. It is also my responsibility to train new employees and coaches on the importance of empathy in our field and how to relay it using methods that are not always the most personable (ie email, mass mailings, phone calls). I hold a BA in French and Education, MA in Interdisciplinary Studies and am a Certified Health and Wellness Coach through the Wellcoaches School of Health and Wellness Coaching.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.