Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Amy Szabo, BSN, RN, BS Ed, MBA, paramedic, is the program manager for the Cleveland Clinic Our Voice: Healthcare Partner program and Human Centered Design. Amy’s professional interests include elevating patient and family advisory councils to adhere to collaboration, transparency, and co-design. Her recent work has focused on the enhancement and further collaboration of patients and families, as well as to equip council facilitators with the best skillsets to elicit the co-design, transparency and human centered approach to patient experience initiatives. She is an expert in continuous improvement, lean six sigma.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.