A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Amy Paige Szabo

Program manager: Our Voice Healthcare Partners & Human Centered Design
Cleveland Clinic

Amy Szabo, BSN, RN, BS Ed, MBA, paramedic, is the program manager for the Cleveland Clinic Our Voice: Healthcare Partner program and Human Centered Design.  Amy’s professional interests include elevating patient and family advisory councils to adhere to collaboration, transparency, and co-design. Her recent work has focused on the enhancement and further collaboration of patients and families, as well as to equip council facilitators with the best skillsets to elicit the co-design, transparency and human centered approach to patient experience initiatives. She is an expert in continuous improvement, lean six sigma. 

May 14, 2019
10:45am - 11:25am
Room 26

Cleveland Clinic and MetroHealth patient and family centered care professionals, with key members of their PFAC's (Patient and Family Advisory Councils) will partner with attendees to message 'Moving Forward Together- Crayons, Conversations, and Community' by engaging messaging of relationship centered care. Following a brief introduction to CC and MetroHealth's relationship engagement initiatives, speed-networking at roundtables facilitated by patients and PFAC leaders, will allow for: crayons, conversation, and community.

May 14, 2019
2:35pm - 3:15pm
Room 26

This Cleveland Clinic Continuous Improvement breakout session will introduce elements of a process confirmation board and share how its application improved the patient experience.  Included in this session will be a demonstration of how to build and use a process confirmation board to confirm adherence to a standard and achieve a desired goal.

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