A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Albert Chan

Chief of Digital Patient Experience
Sutter Health

Albert Chan, MD, serves as Chief of Digital Patient Experience, leading digital transformation efforts at Sutter Health. Dr. Chan leads an omni-channel digital patient engagement and virtual care strategy including leadership of Sutter's patient portal My Health Online, telemedicine, and artificial intelligence-powered solutions. As executive pacesetter of Sutter's patient access initiatives, Dr. Chan is leading the modernization of its scheduling practices and navigation of healthcare services. As a primary care physician, he provides clinical leadership for the development and translation of innovative partnerships into practice. Dr. Chan is currently an adjunct professor at the Stanford Center for Biomedical Informatics Research.

May 15, 2019
11:00am - 11:30am
Room 25

Patient stories are an important means for patient care teams to maintain a connection to purpose. More importantly, patient stories have been a rich source of improvement opportunities for health systems.  Two health systems, Sutter Health, a not-for-profit, integrated healthcare delivery network in Northern California, and  Sing Health, Singapore's largest healthcare institution, have formed a collaborative partnership in patient experience and digital patient engagement. 

In this session, spanning the geographic and digital divide, the health systems will share how they have leveraged poignant patient stories to inform digital engagement strategies, infusing empathy, innovation, and quantifiable impact on the lives of their patients and families.

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