A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Albert Chan

Chief of Digital Patient Experience
Sutter Health

Albert Chan, MD, serves as Chief of Digital Patient Experience, leading digital transformation efforts at Sutter Health. Dr. Chan leads an omni-channel digital patient engagement and virtual care strategy including leadership of Sutter's patient portal My Health Online, telemedicine, and artificial intelligence-powered solutions. As executive pacesetter of Sutter's patient access initiatives, Dr. Chan is leading the modernization of its scheduling practices and navigation of healthcare services. As a primary care physician, he provides clinical leadership for the development and translation of innovative partnerships into practice. Dr. Chan is currently an adjunct professor at the Stanford Center for Biomedical Informatics Research.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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