Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Alan Dubovsky is the chief patient experience officer for Cedars-Sinai Health System in Los Angeles, Calif.
In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas for the health system.
Alan joined Cedars-Sinai in November, 2016, with 15 years focused on healthcare patient experience improvement. Most recently, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the director of operations over the entire ambulatory enterprise. In that role, Alan was responsible for the departments of patient experience, physician engagement, special constituent and international patient programs, referral management, education and training, and leadership and talent development.
The role of CXO is common in healthcare today, although not universal. Even if the role exists, support for it can be variable and organizational structures prohibitive to getting things done. Get ready for a provocative, honest conversation about wins, lessons, and ongoing challenges in the CXO role.
Hear whether there is real agreement on patient experience best practices. How does the role interface with other executive leaders? What key issues are yet to be tackled? How is the role changing in a digital era? Panelists will also tackle real questions about whether we are measuring the right things, clinician engagement, and what work should be the focus. Whether you've been in the role for years, or just started yesterday, this collective dialogue will get you thinking in new ways about where we are all headed.