A Cleveland Clinic & HIMSS Event. Find out more

Real-Time Patient Feedback Leads to Real-Time Results

May 14, 2019
2:10pm - 2:25pm
Room 23

Real-time patient feedback is a powerful tool when gathered and used effectively. We will review industry trends surrounding real-time feedback and why it matters. You will learn how this data can be used to empower patients and families, create opportunities for immediate service recovery, and ultimately engage staff. We will share a case study of how a large health system leveraged real-time patient feedback to improve Net Promoter Scores and drive employee engagement.  

Speakers

Rebecca Metter

CEO
Wambi

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