Real-Time Patient Feedback Leads to Real-Time Results
May 14, 2019
2:10pm - 2:25pm
Real-time patient feedback is a powerful tool when gathered and used effectively. We will review industry trends surrounding real-time feedback and why it matters. You will learn how this data can be used to empower patients and families, create opportunities for immediate service recovery, and ultimately engage staff. We will share a case study of how a large health system leveraged real-time patient feedback to improve Net Promoter Scores and drive employee engagement.