A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH

Real-Time Patient Feedback Leads to Real-Time Results

May 14, 2019
2:10pm - 2:25pm
Room 23

Real-time patient feedback is a powerful tool when gathered and used effectively. We will review industry trends surrounding real-time feedback and why it matters. You will learn how this data can be used to empower patients and families, create opportunities for immediate service recovery, and ultimately engage staff. We will share a case study of how a large health system leveraged real-time patient feedback to improve Net Promoter Scores and drive employee engagement.  





Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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