A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Transparency in a Crisis Averts Media Nightmare

May 14, 2019
2:35pm - 3:15pm
Room 24

One Friday evening, Tampa General Hospital identified a problem with discoloration of surgical instruments when a surgeon told a patient, 'I cannot do this surgery because the instruments are not clean.'  What Tampa General didn't know, is this same surgeon struggled with a similar problem the day before with some of his surgical kits. This caused Tampa General Hospital to completely shutdown the operating rooms, which affected 1,023 patients. 

This session will discuss what Tampa General did to correct the problem, the impact to the patients, and the transparency the organization used to avert what could have been a massive media nightmare.


Manager, Patient Relations/Guest Services
Tampa General Hospital



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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