A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Back to the Future: Relationship-Driven Care

May 14, 2019
4:10pm - 4:25pm
Grand Ballroom

An evolution in care delivery is underway in the form of Integrated Health Networks (IHN 3.0). These mega-networks will compete to own the hearts and minds of consumers. In the IHN 3.0 world, organizations win on relationship-driven care.

In this session, the team from Strategy&/PwC we will discuss the key elements of this care delivery evolution and discuss what capabilities health systems need to provide relationship-driven care to their consumers.


Director, Health Industries Advisory
PwC Strategy&
Partner, Health Industries Advisory
PwC Strategy&



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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