A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Patient Engagement Center Personalizes Access

May 13, 2019
10:15am - 10:45am
Room 26

In this session, we’ll hear how Providence St. Joseph Health (PSJH) created a Patient Engagement Center and developed a Consumer Engagement Platform to engage with the patients and improve care delivery. Patient navigation is increasingly complex for consumers with the rise of new care offerings such as virtual care, retail clinics, and finding the right specialty care and services. PSJH has addressed this challenge with a multi-channel approach including a technology/digital platform and human concierge services.


Executive Director, Enterprise Access Operations & Technology
Providence St. Joseph Health



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Read Patient Stories >>