A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Patient and Provider Experiences with Financial Distress

May 13, 2019
11:15am - 11:45pm
Room 25

In 2018, the Patient Advocate Foundation served 140,000+ patients across the United States. This population represented 584 distinct diagnoses, including a large number of autoimmune diseases, cancers, cardiovascular conditions, and rare diseases. The foundation also serves a racial and economically diverse population, with 34% falling below the poverty threshold and roughly 50% identify as non-white.

The foundation conducted annual quality and survey research to understand patients' experiences in life and care. This session will pull from that data to explore factors related to the financial distress of patients and their preferences around communication and cost of care. Both patient and provider perspectives will be included. Results presented will serve to amplify the patient voice, provide a body of evidence to reinforce patient stories or individual reports of experience, and support efforts of providers and system leaders to better understand the patient perspective and accelerate evidence-based, patient-centered care.


Vice President, Patient Experience and Evaluation
Patient Advocate Foundation



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.