A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

A Decade of Patient Experience: Looking Back, Leaping Forward

May 14, 2019
8:00am - 8:20am
Grand Ballroom

Conference co-chairs Adrienne Boissy and Kelly Hancock welcome attendees and reflect on the 10th anniversary of the Empathy & Innovation Summit. 10 years!! They'll address whether the field has come to agreement on best practices and patient experience standards that really move the needle. Both will reflect on what they learned along the way. Kelly and Adrienne will imagine together how to deliver the best experience to patients, families, and caregivers in a digital world...one filled with empowerment, simplicity, and operational empathy.   


Chief Experience Officer
Cleveland Clinic
Chief Nursing Officer
Cleveland Clinic

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