A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

A Decade of Patient Experience: Looking Back, Leaping Forward

May 14, 2019
8:00am - 8:20am
Grand Ballroom

Conference co-chairs Adrienne Boissy and Kelly Hancock welcome attendees and reflect on the 10th anniversary of the Empathy & Innovation Summit. 10 years!! They'll address whether the field has come to agreement on best practices and patient experience standards that really move the needle. Both will reflect on what they learned along the way. Kelly and Adrienne will imagine together how to deliver the best experience to patients, families, and caregivers in a digital world...one filled with empowerment, simplicity, and operational empathy.   


Chief Experience Officer
Cleveland Clinic
Chief Nursing Officer
Cleveland Clinic



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.