A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

The Cost of Bad Behavior

May 15, 2019
8:15am - 9:00am
Grand Ballroom

In a recent survey, 95% of respondents believed that we have a civility problem, and 70% believed incivility has reached crisis proportions. Incivility impacts productivity, hijacks focus, and creates stressful environments. It leads to an unpleasant work environment and organizational instability. It even affects customer, client, and stakeholder relations.

In this session, author and professor Christine Porath shows how you can enhance your influence and effectiveness with simple acts of civility. Based on research that pulls from the experiences of tens of thousands of people across six continents in nearly every industry and type of organization, from startups and Fortune 500 giants to non-profits and government agencies, Porath reveals the power that respect and inclusion has to improve our lives and workplaces.


Author, Associate Professor, McDonough School of Business
Georgetown University

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