A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

The Cost of Bad Behavior

May 15, 2019
8:15am - 9:00am
Grand Ballroom

In a recent survey, 95% of respondents believed that we have a civility problem, and 70% believed incivility has reached crisis proportions. Incivility impacts productivity, hijacks focus, and creates stressful environments. It leads to an unpleasant work environment and organizational instability. It even affects customer, client, and stakeholder relations.

In this session, author and professor Christine Porath shows how you can enhance your influence and effectiveness with simple acts of civility. Based on research that pulls from the experiences of tens of thousands of people across six continents in nearly every industry and type of organization, from startups and Fortune 500 giants to non-profits and government agencies, Porath reveals the power that respect and inclusion has to improve our lives and workplaces.

Speakers

Christine
Porath
Author, Associate Professor, McDonough School of Business
Georgetown University

REIMAGINE THE PATIENT EXPERIENCE

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

Read Patient Stories >>