Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
As technology keeps doing more jobs that we thought only people could do, how will humans add value? How will organizations compete? These are crucial questions in healthcare. Fortunately, valuable guidance is available from the experience of other industries. Drawing on research for his New York Times lauded book, Humans Are Underrated, Geoff Colvin shows how the most valuable skills are increasingly skills of deep human interaction -- empathy above all, collaboration, storytelling, social sensitivity, brainstorming, creating and innovating with others, and leading. He reveals how top organizations across the economy are meeting this challenge; the experiences of financial advisers, lawyers, soldiers, salespeople, professors, and others show the way forward. The good news is that we humans already have what it takes – it’s up to us to make of it what we will.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.