A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

An Australian Hospital's Journey to Patient-Centered Care

May 14, 2019
10:45am - 11:25am
Room 21

This session will describe the journey to better patient experience that Australia’s Gosford Private Hospital has undertaken over the past 18 months. As attendees will learn, this involved embracing new company values underpinned by patient-centered care – a major change in strategic focus from commercial growth to value-based care and patient experience.

The goals: Ensure patients, staff and visitors have positive experiences and outcomes; create an organizational culture that values and is guided by consumer engagement.

Key discussion points:

  • Consumers sharing their experience with staff has a significant impact and adds meaning.
  • There is great importance in engaging staff from the ground up in a way that is meaningful to them.
  • Executive passion is infectious and affects the level of success.


Director of Clinical Services
Gosford Private Hospital
Gosford Private Hospital

Get Updates


Sign up to get the latest information on upcoming events.