A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

An Australian Hospital's Journey to Patient-Centered Care

May 14, 2019
10:45am - 11:25am
Room 21

This session will describe the journey to better patient experience that Australia’s Gosford Private Hospital has undertaken over the past 18 months. As attendees will learn, this involved embracing new company values underpinned by patient-centered care – a major change in strategic focus from commercial growth to value-based care and patient experience.

The goals: Ensure patients, staff and visitors have positive experiences and outcomes; create an organizational culture that values and is guided by consumer engagement.

Key discussion points:

  • Consumers sharing their experience with staff has a significant impact and adds meaning.
  • There is great importance in engaging staff from the ground up in a way that is meaningful to them.
  • Executive passion is infectious and affects the level of success.


Director of Clinical Services
Gosford Private Hospital
Gosford Private Hospital



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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